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HERO MOTOCORP FURTHER EXPANDS ITS DIGITAL OUTREACH TO ENHANCE CUSTOMER CONVENIENCE!


HERO MOTOCORP FURTHER EXPANDS ITS DIGITAL OUTREACH TO ENHANCE CUSTOMER CONVENIENCE!

LAUNCHES SALES & AFTERSALES SERVICES ON MESSAGING APP

Building on its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has launched a comprehensive range of sales and aftersales services on the messaging app – WhatsApp.

Hero MotoCorp customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24*7 on the messaging platform. The company is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement.

To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367796950 from their mobile device. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature.

Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities –
Service booking and post-service feedback
Real-time status check of the vehicle under repair
Locating nearest workshop and showroom
Self-Job-card initiation
Vehicle enquiry and bookings
Service and maintenance schedule
Digital Sales and service invoice copy
Information on New models, TVCs, Goodlife program, Hero app, Safety tips, and Maintenance videos

 

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